Privacy Policy
Last updated: 11 August 2026
This Privacy Policy explains how Garden House (“we”, “us”) handles personal information when you visit https://gardenhouse.ba or use the contact or application forms on this website.
No user or child profiles on this website
This website does not create or keep digital user accounts, child profiles, medical records, or enrollment case files as structured profiles. Kindergarten operational records kept by staff outside this website (for example after a place is offered) are separate from the limited form logs described below.
Information you may provide through forms
You may choose to submit information through our website forms. Depending on the form, this may include:
- Contact form details (name, email, optional phone, message).
- Application form details (first name, last name, number of children, children’s ages as short text, optional phone, email, message).
When you submit a form, the information you provide is emailed to the kindergarten so staff can respond. The same submission is also stored in a limited operational log in the website’s database (as a backup copy of the enquiry or application message). That log is not a user or child profile: it holds the fields you typed on the form, the time of consent to this policy, and limited technical metadata used for security (for example IP address).
Please do not send sensitive child medical or other special-category information through public web forms unless we have expressly requested it through a secure process.
Technical processing
To keep the website available and secure, our hosting or security providers may automatically process limited technical request metadata (for example an IP address) for security, abuse prevention, and reliable operation.
Actions on this website may be recorded in server logs. Those logs help protect the site (including detecting and preventing abuse or unauthorized access). They are separate from kindergarten child or family files.
How we use information from forms
- To respond to enquiries sent through the contact form.
- To follow up on kindergarten applications sent through the application form.
- To keep a short operational backup of those submissions in the website database.
- To operate and secure the website (technical processing as described above).
- To comply with legal obligations where applicable.
Legal bases
Where required by applicable law, we process personal data based on your consent, our legitimate interests in operating the kindergarten website and responding to messages, or steps prior to entering a contract for enrollment.
Sharing
We do not sell personal data. Form submissions may be delivered through trusted service providers acting on our instructions (for example website hosting or email delivery), solely to transmit your message to the kindergarten and to host the operational form log.
Retention
Contact and application form logs are retained in the website database for operational follow-up and accountability. They are not used to build ongoing user or child profiles on the site. If you ask us to delete a specific form submission we hold in that log, contact the kindergarten using the telephone number published on this website.
Information that reaches staff by email is also handled by the kindergarten under its own operational practices and applicable law.
Your rights
Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of your personal data, and to withdraw consent where processing is based on consent. Requests relating to form logs on this website, or copies held by staff (for example in email), can be raised using the telephone number published on this website.
Contact
For privacy requests, contact the kindergarten using the telephone number published on this website.